R E N T A L P O L I C Y
B O O K
We accept bookings several months in advance, operating under a 'first in, first served' policy. Under the 'collection' tab you will find all our garments available to rent. Once the booking has been made, the payment is required to be paid in full to secure your booking. Dry cleaning fees are included in this price. Courier fees will be added to your booking cart totaling $15 flat rate courier with a prepaid return bag.
Please note any bookings made after 2PM Wednesday is classified as a 'Late Order' and Hire A Dress reserves the right not to offer a refund for any items that have not arrived in time for your event. We recommend adding the Saturday delivery option at checkout (only available in Metro zones)
W E A R
Show off in your rental piece. Although you may not be the first to wear the garment and it may not be brand new, we do everything we can to keep it in the most pristine condition. Please be mindful of embellished clutches or jewelry that may snag the material, and avoid spray perfumes or beauty sprays directly onto the material.
R E T U R N
After your event, all you need to do is return your item back to us. We require you to put the garment inside the pre-paid NZ Post courier bag addressed to us, and drop it over the counter, at your nearest New Zealand Post Office by 4PM, the next business day to ensure it is received by the specified return date.
H O U S E K E E P I N G R U L E S
While hiring garments is a very affordable and fun service to use, sometimes things can go wrong in the process. Below are some housekeeping rules that outline what is required if something goes wrong with your rental.
W R O N G S I Z E / F I T
For our online customers, we do our best to supply you with as much information as possible in regards to the fit, style, and length of our garments. As it is not possible for people located outside of Auckland to try our garments on before booking, we are more than happy to issue you with an online store credit note, if the following conditions are adhered to;
• Communication is received by Hire a Dress via email (firstname.lastname@example.org) within 6 hours of receiving the dress.
• The garment must be unworn, undamaged and unwashed.
• The garment is returned in its original condition with all tags intact and attached to the garment.
• The matter is approved by Hire a Dress - it is at our full discretion to approve or decline credit note requests, for whatever reason deemed fit and fair.
P O S T A G E D E L A Y
Our parcels are sent through NZ Post via overnight courier satchels, which are trackable via the NZ Post website, (https://www.nzpost.co.nz) until they reach their specified destination. This is a fast and secure postage system, that we trust for the safe arrival and return of our garments.
After your item is fulfilled by us, and you receive the tracking number via email, it is your responsibility to ensure that the parcel arrives to you on time. We recommend tracking the package by turning on "delivery updates" on the parcel tracking page (https://www.nzpost.co.nz/tools/tracking/). You will then be emailed every time the parcel is scanned. If there are any delays in transit, we recommend calling Courier Post on 0800 268 743 or NZ Post on 0800 501 501.
We hereby reserve the right to deny refunds, or store credit, for items that have not arrived in time for your event. If your item has not arrived in time, we will investigate the tracking updates, and assess the situation in light of any unforeseeable events that could have delayed postage, or operational failures by NZ Post. Refunds and store credit are determined on a case-by-case basis, at the full discretion of Hire a Dress.
If you place your order after 2PM Wednesday, we will not offer a refund for any items that have not arrived in time for your event. (Please do email us, and we can add a Saturday Courier ticket at your cost)
In the rare scenario that the parcel has been lost by NZ Post we will do our best to send a replacement in time for your event, or offer a credit note or refund.
L A T E & N O R E T U R N S
Hire a Dress ensures the arrival of all rental garments, and this relies heavily on timely returns. Garments can be consistently booked out and by delaying the return of a garment it can potentially inconvenience the following rental customer. No-one wants to be left without an outfit for their event. If garments are not returned on the agreed return date, late fees will be charged at $10 a day for every day it is late + the cost of any subsequent rentals that had to be canceled due to the late return.
In the case that a garment is not returned at all, due to it being stolen, lost or kept by the borrower, the full RRP will be charged on top of the rental price that was paid.
D A M A G E D / S O I L E D / R E P L A C E M E N T G A R M E N T
Our biggest piece of advice, when wearing a hire garment is to treat it as if it were your own. In the situation, the garment is damaged while in your care, the best thing to do is to not stress and notify us as soon as possible so we can come up with a quick solution. The matter must be emailed through to email@example.com, the day after your event not upon the return of the garment.
The following rules apply to damaged garments:
• If the garment needs to be dry-cleaned again, a fee of $30 will be charged. (Do not try and wash stains out yourself this only makes them worse/sets them in).
• If the garment needs a minor repair, (e.g. zipper needs fixing, strap replacement or hem taken up as a result of damage), a fee of $30-$50 will be charged.
• If the damage to the garment means it cannot be used again for hire, 100% of the RRP price is charged. Note the RRP is found in the production description of each garment.
Any charges will be discussed with the borrower before processing.
P L E A S E N O T E
When placing and fulfilling a rental booking it constitutes as an agreement to the following terms and conditions and the above hiring procedure;
T E R M S A N D C O N D I T I O N S
• We cannot hold garments.
• Orders cannot be canceled once processed.
• All customers are liable for the full RRP of any damaged rental garment while it is in their possession.
• Total payment is required to be paid in full to secure your booking and is non-refundable (unless there is a fault with the garment).
• Any disputes for a return, refund, replacement, faulty or incorrect order must be discussed, resolved and approved by the Hire a Dress team.
• All approvals for credit notes and application of late return, repair or replacement fees are at the discretion of the Designer Affair team.
• Hire a Dress reserves the right to reject an order for any reason, at any time.
• All postage is non-refundable.
• Failure to supply the correct information regarding your details is the fault of you (the borrower), not Hire a Dress.
• Hire a Dress is not liable for any loss, damage, or delay that the parcel may incur.
• All information provided to Hire a Dress is confidential.
R E N T A L A G R E E M E N T
Please read this Rental Agreement in full before entering or using any part of our website. By entering or using any part of “hireadress.co.nz”, you agree to be bound by this Rental Agreement and our Rental Policy.
If you in anyway do not agree to our Rental Agreement, Hire Policy and Terms and Conditions, we reserve the right to decline your business and refuse our services to you.
This Rental Agreement is a legally binding agreement between you (the renter) and Hire a Dress. This agreement was established by us; you use the services that we provide; you order our garments for a fee specified on our website at hireadress.co.nz.
Payments for rentals/orders will be made through our website, www.hireadress.co.nz. Payments are to be made immediately after your booking to secure the date selected. We provide two different payment options;
1. Secure Shopify Payment checkout
2. Secure PayPal checkout.
We understand that circumstances can change when renting however, there is a lot of preparation for renting which must be done before we send any items out, these include, but are not limited to, dry cleaning (depending on the item can take a few days), waiting for the previous renter to return the item and keeping a close eye on tracking to ensure the garment gets back to us with enough time to clean and then post the item out to you (the new renter/borrower), to ensure that the item arrives to you in excellent condition.
However, because some rentals are booked far in advance, if things change you may be able to receive a full or partial refund, depending on when your rental date is. Please note that cancellations that fall within 7 days of your rental date are non-refundable, under no circumstance. Once an item has been posted and you no longer require it, there will be no refunds under any circumstance. To request more information regarding the dates and the amount of refund you are entitled to, please email firstname.lastname@example.org or alternatively contact us on our Facebook page www.facebook.com/hireadressnz
Rentals will be posted Monday through to Wednesday.
Any orders placed Wednesday night to ship on the following Thursday means that if the item does not arrive to you in time for your selected event date - there will be no refunds. As this is a risk you're taking yourself as it is not our recommended shipping date due to any third party delays. We will provide you with a tracking number and you will be liable to ring Courier Post (0800 268 743) or NZ Post (0800 501 501) to get updates and lodge an enquiry on your rental item to make sure it is delivered in time. We, Hire a Dress NZ Limited, will in no way be held liable or responsible for an order that is placed on Wednesday night to be shipped on Thursday.
We use NZ Post/Courier Post, and use overnight tracked shipping only. Saturday delivery is at the risk of the renter/borrower (you) and will also cost an extra $5 fee.
Postage costs are to be paid by you (the renter) and this is a flat rate of $15.00. All garments will come with a prepaid return postage bag and also details on when to post the dress back by (any items that are not posted back to us by the specified date will be in breaking the terms of this contract)
Tracking details will be provided to you once we have sent the garment.
Rentals are to be returned in the prepaid postage bag provided and to be sent the next business day after your event. (Example: If you rented an item out for an event on a Thursday night, you are required, and liable, to return the garment in the pre-paid courier bag at your local post shop on Friday. Or, if you rented an item out for an event on Friday or Saturday night, you are required, and liable, to return the garment in the pre-paid courier bag at your local post shop on Monday.) Failure to do so will result in a $10.00 penalty per day that the item is late being returned. If you fail to return an item in an appropriate time frame affecting our ability to fulfill a follow-on rental, resulting in us having to cancel and refund the next borrower you are required, and liable, to pay for all associated refund costs.
1.3 Pick up and drop off
Pick up, and drop off, is free of charge. We are based in Epsom, Auckland - pickups at the University of Auckland can also be arranged during term times and must organised ahead of time.
If you require us to drop off or pick up the garment, this will cost between $10 - $20 depending on the location within Auckland.
If you are dropping the item back to us, we require the item to be returned the next working day at the latest. Failure to do so will result in a $10.00 penalty per day that the item is not returned.
A refund will not be provided if the garment does not fit correctly or ‘look right’ on you. If you are unsure of sizing, style, fit, please contact us beforehand as we do not refund if the garment does not fit. Measurements and more photos can be sent on request.
Refunds will be given for a fault in the postal system not delivering the item on time (unless it is in compliance with Section 1.2 and you the borrower/renter placed a late order). We aim to send off our garments with plenty of time to arrive, and with all the correct postal stickers to ensure that they do arrive on time; it is possible however for there to be a delay, in which case a full refund will be applied (unless it is in compliance with Section 1.2 and you the borrower/renter placed a late order).
A refund will be given if the garment(s) arrive damaged i.e. stained, torn, ripped. This is very unlikely as all of our garments are checked before being sent. Photo evidence of the damage will be required the same day the item arrives, this photo must be timestamped and any communication later regarding this will mean that you are liable for the damage and will be required to pay a fee dependant on the condition of this damage.
If it has been 24 hours since the parcel has arrived, we will assume you are satisfied with the garment and no refunds will be issued.
We will wash the garments on return, and treat any marks or stains appropriately. If washing does not remove the marks/stains and dry cleaning is required, you (the renter) are responsible to pay for this (fees are stated in the Rental Policy). This will be assessed on a case by case basis.
If damage does occur, you (the renter) are liable to pay for the full cost of any/all repairs. If the garment cannot be repaired to an appropriate standard, you (the renter) are liable to pay the full RRP of the garment as stated in the product listing, or the costs associated to replace the garment.
1.7 Try ons
Fittings are available in Epsom, Auckland and bookings are essential. To book a fitting, get in contact either via. email at email@example.com. Try-ons/fitting are available year round, with some exceptions during University examination and holiday periods. Hire a Dress reserves the right to refuse any fittings/try-ons at any time.
You agree that any photos you send of yourself in our clothing may appear on any/all of our social media accounts, or on www.hireadress.co.nz.