Place your order before 12PM Wednesday to secure delivery

FAQs


F R E Q U E N T L Y  A S K E D  Q U E S T I O N S 

 

“Who is Hire a Dress?”

  • Hire a Dress is a small designer clothing rental business located in Newmarket/Remuera, Auckland. Run and operated by Kathy Lee, a 21-year-old student currently finishing her Bachelor of Property degree at the University of Auckland whilst also working in the industry as a Commercial Valuer.

 

“How do I rent from Hire a Dress?

  • To rent an item, browse from our selection of garments, when you’ve found the one you want, go to the calendar and select the date of your event you will be wearing it on, add to cart, and then go through the check-out process. The cost to rent each item is displayed on their product page, and an extra $15 flat rate courier fee will be added upon check out, this includes the courier to you and also the courier back to us! We courier items on the overnight courier service through NZ Post and aim to have your rental delivered to you 1-2 days before the date of your event. You will receive a return bag in with your item that is pre-addressed to us, you will need to put the rental into the courier bag, and drop off over the counter at your nearest NZ Post Shop before 4 pm the next working day after your event. 

 

“How do I know if my order has gone through?”

  • If your order is placed successfully you will receive a confirmation on screen with the order details, and a confirmation email will be sent to your email address for further reassurance that we have received your order.

 

“Can I try things on before renting?”

  • Yes, fittings are available by appointment at our house in Remuera. They run for 30 minutes and we do try to limit the number of people to at max 2 people who come with you. To book a time to try things on, make a list of everything you (and your friends, if there is more than one person coming) would like to try on, and send us an email containing your wish list and the date/s that you are wanting to rent these pieces for. We will get back to you within 48 hours with some possible appointment times when all garments on your list will be here to try on.

 

"Is this available on XX/XX/XXXX?”

  • To check the availability of any item, simply go to the product page for the item you are wanting to book and check the calendar for availability. If the date is blacked out and you cannot select it, this means the item is booked. If you can select the date and continue to check out, this means it's available for you to book. 

 

“How much is postage?”

  • We offer $15 flat rate postage NZ wide for all items, we use NZ Post for all packages and all rentals are posted on an overnight courier. This courier cost includes the delivery of the item to you and the return bag (pre-addressed to us) you receive with your rental. 

 

“When will my rental arrive?”

  • The NZ Post delivery that is used for all rentals is their overnight courier, non-signature service. Their delivery target for this service is the next working day, once your rental has been sent, you will receive a fulfillment email from our servers with the tracking number for your package so that you can keep an eye on all updates of delivery.

 

“Do you do pickups?”

  • Pick up is available from Remuera or the CBD, and is free of charge. Just select “pick up” at the check-out when making your booking. Then email us with your order number as the subject to arrange the location that you wish to collect your item from and what day will suit to pick it up. 

 

  "Do you do extended rentals?"

  • Yes, we do, for more information on rentals lasting longer than 5 days and how they work please email us.

 

"Do you allow people to take garments on holiday/out of the country?"

  • Yes, we do, certain terms and conditions apply to this, please email us for more information on holiday rentals.

 

“What happens if the garment I rent does not fit?”

  • If the item that you have rented arrives and does not fit, you will not receive a refund. However, if this does happen please email us as soon as possible of the situation. 

 

“What happens if I don’t wear the item I rented?”

  • If for whatever reason (event cancellation, you are unable to attend your event etc.) you do not end up wearing the item that you have rented, you will not receive a refund. 

 

“I need an outfit for this weekend, is it too late to place an order?”

  • The best time to place an order for a rental that you are requiring for the upcoming weekend is as early possible, Monday, Tuesday, and Wednesday (before 2 pm) are the recommended days for making orders, as this allows plenty of time for us to get it ready and posted to you in time. For orders placed after 4 pm on Wednesday these fall under the late order bracket and are no longer eligible for a refund if they do not arrive to you in time due to postal delays. We take orders up until 7am (due to Kathy working 8-5 in the CBD) on Thursday’s, as the NZ Post overnight courier delivery target. We do offer an option of Saturday Courier (this is not a guaranteed delivery says NZ Post and only works for metro areas) meaning you can place your orders up until Friday 7AM. 

 

“If I book a rental and then need to cancel will I get a refund?”

  • If you no longer require a rental please email us as early as possible to let us know so we can cancel your order. Refund will be discussed on a case to case basis. 

 

“Do I have to clean it before returning?”

  • No, all cleaning and dry cleaning is taken care of by us and is included in the cost of your rental. All you need to once you’ve worn the garment to your event is pop it into the return bag you received and hand it over the counter at an NZ Post shop before 4 pm the next working day after your event.

 

“What happens if accidentally stain or damage the item?”

  • If you stain and item please do not attempt to clean the item or get the stain out, just notify us as soon as possible via email and we will assess it when we receive the item back. If it needs extra dry cleaning or treatment you will be notified of this and liable to pay for any/all associated costs to get the stain out. If the stain cannot be removed and the garment needs to be replaced you will be liable to pay for the replacement cost of the item. Similarly, if you damage an item by a rip, tear or otherwise, please do not attempt to fix or repair the item, just email us with a photo of the damage and we will assess the damage when the item is received back by us. You will be liable to pay for any/all associated costs of repairs. If the damage is irreparable and needs to be replaced, you will be liable to pay for the replacement cost of the garment.

 

“What sizes do you have?”

  • We stock a range of items in size 6 – 12, to view everything we have available in your chosen size, click the menu button on the top right hand corner of the screen, select ‘All Garments’ from the menu and then filter by your size by selecting it at the top of your screen.

 

“Do you have a shop/When are you open?”

  • No, we don’t have a shop. The business is run out of my room and so all fitting appointments must be made in advance and are strictly by appointment only. In terms of ‘opening hours’ fittings are made around Kathy’s work schedule (8am-5pm), university schedule and other commitments. All emails and Facebook/Instagram messages are aimed to be replied to within 48 hours. Orders can however be placed through the website 24 hours a day, 7 days a week.